Sa oras ng aksidente, tumawag agad sa ERT hotline +639177264527
Kailan magiging applicable ang New Coverage?
Ano ang aking coverage?
Paano ang claiming process ng Death and Accident Injury Insurance at Medical Reimbursement Insurance?
Ano ang Accident Income Insurance at paano ang proseso nito?
Paano ko malalaman kung nabawasan ako ng P1 sa bawat biyahe?
PWD/ SENIOR CITIZEN/ STUDENT DISCOUNT
PET POLICY
PASSENGER MADE A MESS (CLEANING)
RETURN POLICY
TOLL
DRIVER TOOK A DIFFERENT/POOR ROUTE
GUIDELINES ON ACCIDENT REPORTING
CANCELLATION
HELPFUL LINKS
PWD/ SENIOR CITIZEN/ STUDENT DISCOUNT
PET POLICY
PASSENGER MADE A MESS (CLEANING)
RETURN POLICY
TOLL
DRIVER TOOK A DIFFERENT/POOR ROUTE
GUIDELINES ON ACCIDENT REPORTING
What should I do if I face urgent concerns during my ride?
How to Book Angkas?
something went wrong
Troubleshooting Permission Errors
Troubleshooting Login Issues
Android App Troubleshooting FAQ
IOS App Troubleshooting FAQ
How to Find Available Promo Codes
athlete discount
Student Discount
pwd Discount
What if the biker has not enough change?
What if the ride was completed but I never got picked up?
What if I cannot contact my biker?
What if my biker is asking for a tip?
Can I suggest a route to my biker going to my destination?
What is the turn around time for a refund?
Do you have discounts for frontliners?
Can I set a specific card as the one that will be always used?
Is it possible for two passengers to share the same credit/debit card?
If I book a ride and cancelled but biker is arrived, will I be charged?
If a motorcycle breakdown happened should the passenger get charged?
What if the biker clicked on "drop off" while in transit
Why did the registration of my debit card fail despite having minimum balance?
Passenger do not have enough balance will they still be able to book?
can I change biker rating in history?
I forgot to rate my biker right after the trip, how can I do that afterwards?
How many accounts can be registred on the same mobile?
My app says it's unable to connect to a server, what do I do?
I cannot find my exact location on the map, what will I do?
What OS version of my mobile is compatible with the app?
I cannot seem to find my biker. The real-time monitoring is not updated.
How to Cashout
something went wrong
Troubleshooting Permission Error
Troubleshooting Login error
What is Incentive Top up?
What is the Daily Incentive program?
What is the Weekly Incentive program?
How to Top-up or add credit to the wallet
Mayroon po bang insurance si Angkas?
Ano po ang maaring gawin kapag naaksidente?
Saan pwede maclaim ang helmet for rebranding at new biker kit?
Anong Araw at oras pwede mag Pa registro sa MVIC OTis?
pwede kayang mag palit ng sim lalo na sa old sim tulad ng 4g na gamit?
Possible po kayang magkakaroon ng other lay term bukod sa over ride?
Magkakaroon po ba ng Cellphone Loan Si Angkas?
Paano po makakapag Request ng Biker Assistance ang mga Solo Biker?
ilang jersey o helmet ang pwede ng bilhin at saang office pwede bumili?
paano mag refresh ng angkas apps
Hanggang ilan po ba ang set destination sa bagong version ng apps?
Pano maka pag avail ng Motorcycle Loan?
Ano po ba ang Kahalagahan ng isang Grupo sa isang Biker?
Kelan po ba talaga ilalabas ang bagong apps verion na 3.0?
Paano ang gagawin kung Mag karoon ako ng Double Deduction?
Paano sumali sa mga biker groups?
Pano bumili nang bagong helmet o jersey?
Paano ako magiging eligible sa incentives?
Ano ang gagawin pagnag-hang ang aking App
aano ang gagawin pagnaka-encounter nang Error - 1 sa app
passenger do not have enough debit balance will they still be able to book?
In order to register my card, does it need to meet the minimum balance?
What if my cashless payment method fails?
What if the card was declined?
Why am I being charged when I add a card?
What are the available payment options for Angkas Passenger and Padala?
Do you have e-receipt?
Can you explain your pricing?
How do I apply for a Government Discount
What is Premium Accident Insurance, and how does it work?
What is add-on ride insurance?
What benefits do I get?
Why do I have to pay for this? Isn’t my ride already insured?
What should I do if I get into an accident?
What is the claims process for Premium Accident Insurance?
What required documents should I prepare?
Does the claims process differ depending on which hospital I go to?
How long can I notify Angkas about an accident?
What if the case involves Death, Disablement, or Burial?
How long does it take for claims to be settled?
Terms & Conditions
Object of Insurance (Eligibility Requirements)
Any person who is a registered and active Angkas Rider/Passenger, in good health, considered active at work, and capable of performing all activities of daily living on the date of enrollment, shall be eligible for insurance coverage between the ages of 18 and 65 years old.
Period Of Insurance
Coverage applies to each ride booked on the Angkas app, from driver acceptance through passenger pick-up to drop-off.
Exclusions:
Not wearing a protected crash helmet approved by the Department of Trade and Industry (DTI), when riding a motorcycle whether as a rider or back rider of a motorcycle, as per Republic Act 10054, otherwise known as the Motorcycle Helmet Act of 2009.
Insured under the influence of alcohol or drugs unless it is proven that the drug was taken in accordance with proper medical prescription and not for the treatment of drug addiction.
The following are excluded from CAX Insurance coverage:
Pre-Existing Conditions
Any known events or conditions that appeared within 2 years before your insurance started
Medical Expenses NOT Covered
Expenses related to private hospital accommodations or special services, including:
Single or private room at hospital
Special or private nursing
Wheelchair, crutch, or any other similar equipment
Cosmetic or corrective procedures and equipment, including:
Cosmetic surgery
Apparatus to correct visual acuity or refractive error
Contact lenses, glasses, or hearing aids
Prosthesis, and other medical equipment, appliances, and accessories (unless otherwise specified in the Schedule of Benefits)
Take-home medicines and related services, including:
Ambulance service
Pregnancy test
Medical-legal fees
All types of vaccines, except for animal bites and tetanus vaccine for cuts
Procurement or use of convalescence, custodial, or rest cure, or any special nursing care.
Dental work or dental treatment, unless otherwise specified in the Schedule of Benefits.
Treatments or services without physician recommendation or referral, including:
Routine physical examinations
Health check-ups not incidental to the treatment or diagnosis of a covered injury occurring during the Insurance Period
Chinese medicine treatment, other than bone-setting and acupuncture.
Follow-up medical treatment that includes Hospital Confinement.
Follow-up medical expenses incurred after ninety (90) calendar days from the date of the accident.
Treatment or Hospital Confinement of optional or non-medically necessary nature as determined by a medical practitioner, including but not limited to:
Rest cures
Periodic checkups
Cosmetic or plastic surgery
Eye examinations (except as a result of injuries)
Mental or nervous disorders
Drug addiction or alcoholism
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